We are based near Asheville, NC and we service the Western North Carolina region. We will deliver orders for events that are up to a 1 hr 30 minutes (one way) from our warehouse in Brevard, NC.  

Not sure if we service your venue or event location?  Please inquire about your specific location as travel times in the WNC region are not always accurately portrayed in map apps due to the geographical terrain and changes in elevation.

Areas we service regularly are as follows but not limited to; Highlands, Cashiers, Sapphire, Lake Toxaway, Brevard, Etowah, Penrose, Hendersonville, Mills River, Fletcher, Fairview, Black Mountain, Arden, Asheville, Leicester, Weaverville, Marshall, Candler, Canton, Maggie Valley, and Sylva.

Yes. We have local, regional and seasonal minimum order requirements. Our rental minimums start at $750 (before taxes, fees, services and special orders) and increase with distance traveled. Please inquire about order minimums for your event location.

The best way to view our entire collection is to browse our inventory online. We are happy to accommodate requests for in-person visits when possible. However, we are not open to the public and require appointments for all warehouse visits. Visits are limited to a maximum of 45 minutes and a wish list is required prior to scheduling a visit. 

Please be aware, our items are stored in a large industrial warehouse and we do NOT have a showroom. Due to limited space and multiple off-site units, we are not able to accommodate any requests for in-person mockups. If needed, we are able to provide a vision board(s), with a limited number of revisions,  for a fee.

Once you have an event location and date, we’re happy to put together a proposal for you!  These are the different ways that can happen;

• Create a “WISHLIST” on our website.
• Drop us a line by using our contact form
• Shoot us an email at hello@indigoeventrentals.com
• Give us a shout at 828-367-7528

We would be happy to work with you in the rental selection process but the quickest way to get an estimate and information about availability of specific items on your event date, is to use the “WISHLIST” feature on our website. 

It is exactly like shopping online and adding items to your shopping cart – but we call it a “WISHLIST”. If needing multiple quantities of any items on your wishlist, please be sure and make the necessary adjustments before submitting. Once a wishlist has been submitted, we will convert it to an estimate and get back to you within 1-2 business days, if not sooner! 

From time to time inquiries do get lost in the world wide web. If you don’t hear from us regarding a submission, or an inquiry, please try again!  Chances are we didn’t get it!

We require a 50% non-refundable retainer and electronically signed rental contract to guarantee all rental items’ availability for your event date. 

Our entire booking process is done online, via a secure encrypted system that enables you to electronically sign our rental contract and make the required credit card payment in two easy steps and it only takes a few minutes to complete the reservation process.

Once you are ready to officially reserve rentals, we do require additional information to complete the details of your order.  Once that information is received from you – you will receive an email containing all of the information needed to reserve your rentals via our online system. You will have  (7) days to officially reserve your order before it expires. Once an order has expired, item availability and prices are subject to change.

*Please note; we do no longer accept checks as payment*

Yes, of course! However, please be aware that events at vacation rentals and private estates can be a little bit tricky logistically! We often need to get more detailed information upfront to be sure we can provide you with rentals you are interested in and the level of service expected for your event.

We do allow use of our rentals outdoors but they must be protected from weather and can not be left outdoors overnight. Vacation rentals and private properties typically do not have a dedicated covered area to set up rentals for an event or store rentals overnight such as but not limited to; a barn, pavilion or an enclosed event space. Because of this, you may need to consider renting a tent for your event. We HIGHLY encourage a backup plan in the event of inclement weather. Certain situations and setups may require a “same night pickup” please be aware these incur additional charges.

We do have some policy restrictions around transporting certain rentals up/ down staircases or steep inclines due to liability issues and certain requests may not be possible in certain types of environments. 

No, we require delivery & pickup from our delivery team on all orders. 

Our delivery fees are custom per order and based on the following; size of order, distance traveled and labor involved. Please inquire about getting a customized travel quote specific for your wedding or event.

Included on every order are the following fees; a mandatory & non-refundable damage waiver fee, delivery & pickup fee, credit card processing fee and taxes.  

Design Services, Setup & Styling Services, Breakdown Services, Special Orders, Same Night Pickups, Exact Time Deliveries & Pickups and Difficult Load-in’s & Load-out’s incur additional fees. These fees are custom per order and based on multiple factors and must be determined during the booking process.

A Damage waiver fee is an industry standard fee charged by all rental companies and can range between 6% – 13%. We require our clients to accept a non-refundable 10% damage waiver fee on all orders. This covers normal wear & tear on our collection along with minor damages and minimal loss to small items such as plateware, flatware, glassware, napkins,  etc. 

Our Damage waiver fee does not cover large quantities of broken or missing items, major repair fees, extensive cleaning fees due to major spills, breakages or replacement fees for inventory items unable to be repaired due to gross negligence such as but not limited to; standing / dancing on furniture, pieces not protected from weather, animals and children with sharpies.

No, our damage waiver can NOT be removed even if you have purchased an event insurance policy. Our damage waiver fee covers normal wear & tear on our collection along with minor damages and minimal loss to small items. The damage waiver fee does not cover large quantities of  broken or missing items, repair fees, extensive cleaning fees due to major spills, breakages or replacement fees for inventory items unable to be repaired.

In the event of major damages that incur additional repair or replacement fees, clients will be provided with documentation and an itemized bill of charges.  If a claim needs to be made for damaged rental items, it is the sole responsibility of the purchaser of the event insurance to report and file any and all claims, complete all required paperwork and provide proper documentation requested by your event insurance provider.  

If you would like additional information regarding this policy, Please see below – “OOPS, I BROKE IT” and request a copy of our rental contract for more detailed information.

We require a 50% non-refundable retainer and electronically signed rental contract to guarantee all rental items availability for your event date. We have a strict No Refund policy on canceled orders. If an event is canceled prior to final payment, the required 50% retainer is non-refundable, regardless of the reason for cancellation and when notice is given. 

For more information on this – please request a copy of our rental agreement which goes over this policy in great detail. 

Yes, of course! Please request a copy of our rental agreement which goes over this policy in great detail.

“Special Order” items do not count toward rental order minimum requirements and they can NOT be dropped from your order or canceled once they have been ordered on your behalf.   A minimum notice of (45) days is required to determine if we are able to fulfill a  “special order” request.  

For more information on special orders  – please request a copy of our rental agreement which goes over this policy in great detail.

Final payments are due 30 days prior to your event date. Any remaining balance on your order will be automatically billed to the credit card on file via our automated payment system.

We require someone to meet us for delivery of all rental orders. Anyone is able to meet us and sign for the delivery and signing does not make them liable for any potential damage that may occur at the event. We simply require verification from someone involved in your event (mom, dad, brother, sister, cousin, aunt, uncle, planner / coordinator, venue manager, etc…) that your order was delivered in its entirety and all items are in good condition.

When your rental order is delivered, you will be provided with an itemized delivery ticket showing photos & quantities of all rental items on your order – making it as easy as possible for all post event clean up and regrouping of our rental items. 

Delivery tickets are important for whomever is in charge of making sure any & all outsourced rentals are appropriately gathered, repacked and organized at the end of your event. This can be anyone from your planner / coordinator and their assistants, to a team captain in charge of your event, venue staff or friends and family

Setup is often handled by any of the following but not limited to; wedding planner & assistants, coordinator & assistants,  event staff, caterer & catering staff or IER delivery team. Who is responsible for these tasks often depends on the level of services you booked with your venue and your vendors. Sometimes this service is provided as a courtesy from your friends & family.

Ala Carte’ rentals do NOT include setup from our delivery team and these rentals will be delivered to one central, predetermined location on-site.  It will be up to the appropriately appointed parties to set up your rentals for your event.  

Onsite location of rentals that INCLUDE setup from IER must be predetermined prior to delivery. Any and all necessary layouts, floor plans and details indicating placement of rentals must be shared with IER prior to delivery and all setup location(s) must be “ready to go” when our delivery team arrives.  

If your venue, site location or tent are not “ready to go” upon delivery of your rentals and IER is unable to begin any setup as a result, we are often unable to wait more than 15 – 20 minutes.  We will NOT be able to return at a later time to set up rental items and alternative plans may need to be determined in certain circumstances.

Ultimately, It is the responsibility of the client to make sure all rental items are returned to appropriate transportations bins and gathered together in one central location for our delivery team to pick up, so we highly recommend you have communicated this clearly to your appointed “Clean Up Crew”! 

Breakdown & clean up for your event is often handled by any of the following but not limited to; wedding planner, coordinator, event staff, caterer & catering staff. Who is responsible for these tasks often depends on the level of services you booked with your venue and vendors. Sometimes this service is provided as a courtesy from your friends & family.

Please be sure the people in charge of cleanup receive the detailed delivery ticket provided to you at delivery of your rentals. It has photos of items along with all quantities delivered, even down to all the different types and styles of transportation bins left onsite at delivery – it makes it as easy as possible for all post event clean up and regrouping of our rental items.

No – please do not wash our items! We will take care of all cleaning and sanitizing rentals once they make it back to our warehouse.

However, all plate ware, flatware, glassware, cake stands and serving trays MUST be wiped free of all food, sauces & debris and returned to the transportation bins these items are delivered in order to avoid additional fees.

If renting lounges, sweetheart table packages, tables & chairs, decor items, lanterns and lighting – these items MUST be gathered & grouped together in ONE location protected from weather until we are able to return for pickup.  

All lanterns and lighting must be returned to any transportation boxes / bins left onsite at delivery – OR – gathered in one central, predetermined location for our team to repack at pickup. 

All Napkins and Table Runners  must be collected in linen bags provided at delivery, all chairs must be stacked and all platware, flatware and glassware must be returned to all transportation bins left onsite at delivery. These must also be gathered and grouped with all other rental items provided by IER.

**All of our transportation bins are clearly labeled with our company name BUT If you are working with any other rental companies, our rentals MUST be physically & visually separated from their items for pickup!** 

**If we have to make a special trip to retrieve our rentals from a different rental company’s warehouse, spend time searching for our rentals, or return for a 2nd pickup because our rentals could not be located, clients will be charged additional fees and the credit card on file will be billed accordingly.**

We understand that accidents happen, so a mandatory non-refundable 10% damage waiver fee is added to every order.  This covers normal wear & tear on our collection along with minor damages and minimal loss to small items, but not gross negligence.  All rentals are the responsibility of the client from the time they are delivered to the time they are picked up.  

In the event of damage, we will do our absolute best to repair damaged items, but sometimes items are damaged beyond repair and must be removed from inventory and replaced.  

In the event any of our rental items should suffer damages above and beyond what is covered by the damage waiver fee, Clients, Planners and Venues (when applicable) will be notified within (5) business days of any and all damages.  The credit card on file will be charged for any applicable repair or replacement fees and an itemized receipt will be provided to you along with photographic evidence ( if applicable). 

If you’re looking for something we don’t have, but would love to rent… give us a shout! We’re always open to chatting about what we can possibly source or produce.  Many items in our inventory are waiting to get their headshots taken for the website, so there’s a chance we might have what you need.